Design Management & Operations

The approach

Four pillars of the system.

UX roadmap & OKR planning

Developed and maintained a strategic UX roadmap aligned with product and business planning, with OKRs to drive team performance toward measurable outcomes.

Design process setup

Created and implemented standardized design processes, including comprehensive checklists, for consistency and quality across all projects.

Team growth & performance

Built plans for expansion and professional development, managed promotions, and ran quarterly reviews to support scaling while keeping performance high.

Operations & collaboration

Oversaw resource allocation, coordinated cross-functional collaboration, ensured timely delivery, and supported a positive, productive team environment.

The craft side

Productivity, consistency, and quality.

Design process and checklists: a shared, standardized way of working that made quality repeatable across every project.
Design system governance: directed enhancements to the design system, ensuring consistency, scalability, and efficiency across Joveo's product suite.
Structured hiring: consistent interview parameters and frameworks with clear feedback, reducing dependency on any single interviewer.

A note on visuals: Joveo projects are under NDA, so process artifacts and screens are shared selectively during conversations. Happy to walk through them live.

Key outcomes

A team that trusted the process.

Task completion rose from 60% to 90%: OKR planning and the roadmap improved transparency and fostered organizational trust.

A more motivated, engaged team: regular 1:1s, growth planning, and a shared competency framework gave everyone clarity.

5 hires in 2 months: consistent hiring parameters streamlined the process with clear feedback loops.

Team scaled from 2 to 12 designers while keeping quality and culture intact.